Terms & Conditions

Last updated: 21 July 2026

These terms apply whenever Storm Development Ltd ("Storm Development", "we", "us", "our") carries out web design, custom software, WordPress plugin development, AI consulting, video production or photography work for a client ("you", "your"). By accepting a quote, paying a deposit, or asking us to begin work, you agree to these terms. If anything here doesn't match what we've agreed in writing for your project, the written agreement takes priority.

Who we are

Storm Development Ltd
Hafod Wen, Feidr Tywod, Penyparc, Ceredigion, SA43 1RE
Email: [email protected]
Phone: 07931 597328 (Rebecca) / 07961 509238 (Jon)

Quotes and proposals

Every quotation is free and given without obligation. Quotes are valid for 30 days unless we say otherwise, and are based on the scope described at the time — if the brief changes materially once we've started, we'll let you know before doing extra work that falls outside it, and agree any additional cost with you first.

Deposits and payment

• Most projects require a deposit before work begins, with the balance due on completion, or in stages for larger projects — we'll confirm the payment schedule for your project in writing.
• Ongoing services (hosting, maintenance, support retainers, AI assistant hosting) are billed monthly or annually in advance, as agreed.
• Invoices are due within 14 days unless otherwise agreed. We reserve the right to charge reasonable interest on invoices more than 30 days overdue, and to pause work or take a live site/service offline for non-payment after reasonable notice.
• Deposits are non-refundable once work has started, as they cover time already committed to your project.

Your responsibilities

To keep your project on schedule, we ask that you provide content, feedback, access credentials and approvals promptly when requested. Delays on your side may push back the delivery date, and if a project stalls for more than 3 months due to lack of response from you, we may pause or close it and require a new deposit to resume.

Revisions

Reasonable rounds of revision are included as part of your quoted project, as agreed at the outset. Requests that go beyond the original brief, or revisions requested after a project has been signed off and launched, will usually be quoted as additional work.

Ownership and intellectual property

• Once a project is paid for in full, ownership of the final website, software, plugin code, video or photography we've produced for you transfers to you, except for any third-party assets (stock imagery, licensed fonts, plugins, frameworks) which remain subject to their own licence terms.
• Until final payment is received, all work remains the property of Storm Development Ltd.
• We retain the right to showcase completed work in our own portfolio and marketing, unless you ask us not to (for example, for confidentiality reasons) and we agree that in writing.
• Any pre-existing tools, code libraries, frameworks or internal systems we use to build your project remain our intellectual property and may be reused on other projects.

Hosting and third-party services

Where we provide hosting, domain management, or set up third-party services on your behalf (Stripe, Google, Twilio, Xero and similar), those services carry their own terms and costs, which we'll make clear before setup. We are not liable for outages, price changes or policy changes made by third-party providers that are outside our control.

Website and software maintenance

A website or piece of software we deliver is covered by a reasonable warranty period (typically 30 days from launch) to fix any bugs directly caused by our work, at no extra cost. Beyond that, ongoing updates, security patches, backups and support are only included if you're on one of our maintenance or support plans.

Warranties and liability

• We take reasonable care and skill in everything we build, and aim for cross-browser and cross-device compatibility with current major browsers at the time of delivery.
• We can't guarantee specific search engine rankings, AI-search visibility, sales, leads or business outcomes — these depend on many factors outside our direct control.
• To the fullest extent permitted by law, our total liability for any claim arising from our services is limited to the amount you've paid us for the relevant project or service in the preceding 12 months. We are not liable for indirect or consequential loss, including loss of profits, data or business opportunity.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

Cancellation

You may cancel a project at any time by giving us written notice. You'll be invoiced for work completed up to that point, calculated on a fair time-and-materials basis, and any deposit paid is retained to cover time already committed. We may cancel a project if payment terms aren't met, or if we reasonably believe the working relationship has broken down.

Confidentiality

We treat information you share with us about your business as confidential, and won't disclose it to third parties except as needed to deliver the project (for example, to a hosting provider) or where required by law.

Force majeure

We're not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including illness, power or internet outages, or third-party service failures. We'll let you know as soon as reasonably possible if this affects your project.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time; the version in force for your project is the one current when you accepted your quote. We'll update the "last updated" date above whenever we make changes.

Contact us

Questions about these terms are always welcome — email [email protected] or call 07931 597328.

See also our Privacy Policy and Cookies Policy.